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When returning goods, be aware of all the products to be in their original commercial packaging, without any trace of use or distortion of the overall shape and commercial appearance of the goods.

The return of the goods is at the expense of the customer, with the option of inspection and test in the office of the courier.

Return of a product should be requested by sending a completed return form (http://www.avtochasti-lada.bg/index.php?route=account/return/add), which is reviewed and approved by a representative of www.avtochasti-lada.bg.

Return request can be completed within 3 days of receipt of the order. Requests for return of goods sent after this deadline will not be accepted. Completing a return request is a prerequisite for accep
tance of the goods back from www.avtochasti-lada.bg.

The value of the returned goods or replacement of the goods can be made only after a check of the spare parts are checked by a representative of the site and if no damages or marks on the parts are found. Refunds are made within 14 days, after the spare parts are received and check by our ream, with a cash transfer sent by Econt, the fee for the refund is at the expense of the client.

Refunds for payments made by bank transfer are made within 14 days after our team receives and checks the spare parts.


In case that customer does not use the option "Check and inspect" in the office of the courier company and accepts the goods without comments, it is considered that the client has agreed to the absence of cosmetic and transport defects, as well as the conformity of the placed order with the delivered parts.

The goods must be returned in the original packaging in which they were received.

Non-returnable items:

    Spare parts that have been installed and dismantled
    With disturbed overall shape and commercial appearance
    Damaged or replaced
    Defected due to poor quality of montage